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Telephone Consultations

How to book a telephone consultation

The majority of our telephone consultations can be pre-booked. To book a consultation, please ring the surgery appointment line on 0161 620 2321 and ask for a telephone consultation. Lines are open at 8.00am Monday to Friday. If you ring for a ‘on the day’ telephone consultation after 3pm it will be put down for the next working day unless deemed urgent.

 

Anonymous Call Barring

If you have the ‘Anonymous Call Barring’ facility active on your phone, please ensure you turn it off that day – otherwise the doctor will NOT be able to get through to you.

How many consultations are available and how long is each consultation?

There are up to 12 telephone consultations available per doctor each day and they are taken fairly quickly so the earlier you can ring the better chance you have of speaking to a Doctor. Each consultation is scheduled to last 5 minutes.

 

How to cancel a telephone consultation

If you wish to cancel a telephone consultation then please telephone the practice as soon as you are aware the consultation is no longer needed as there may be another patient who needs to speak to a Doctor.

When will the doctor call me?

The doctor will usually call you back between 11am and 3pm, however, sometimes, the doctor is held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the Patient Services Team for further details.

 

What happens if I have to go out?

If you are out when the doctor calls you he/she may leave a message but usually they will not (or cannot if you do not have a messaging service) and you will lose your appointment slot. If you have to go out before the doctor calls you, please ring and let our Patient Services team know.



 
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